Refund policy

Return & Exchange Policy:

  • 30-day Return Window: You can return items purchased from ivory&sterling.com.au for a refund or store credit within 30 days of the delivery date. All returns must be approved before sending it back to us.
  • Condition of Returns: To be eligible for a return, your item must be in the same condition that you received it. It should be unused and in its original packaging (including gifts). 
  • Return Shipping Cost: Please note that while we are happy to refund or exchange for store credit, we do not cover the cost of return shipping. You will be responsible for the return shipping cost and providing a tracking number for proof of return.
  • Refunds: Upon a successful return, a refund will be processed to your original method of payment. Refunds will be calculated according to the promotional discount applied to the order. Your refund may take 2-7 business days to reflect in your account. 
  • Exchanges: We offer store credit if you would like to exchange for a different item. Upon a successful return, we will issue you a personalized code. All exchanges are final. 

  • Replacements: If you need to exchange or replace your item, please reach out to us at info@ivorysterling.com.au so we can discuss your options. Please note that for all exchanges and replacements, the customer is responsible for covering the shipping cost. 

  • Gift Exchanges: Gifted items are non-refundable and can only be exchanged for store credit. Gift cards are non-refundable and cannot be canceled.

Start a Return:

If you are eligible and would like to initiate a return or exchange, please reach out to us at info@ivorysterling.com.au with the information below and we will assist you through the necessary steps.

  • Order Number
  • Item(s) requesting to be returned or exchanged

If you are exchanging a gift, please provide any of the following customer's info such as their full name, email, order number, shipping address, or phone number.

If this concerns an issue with the product, please let us know so we can follow a different path in resolving that.